The primary paid path for SpectrAI is: purchase an official redemption code at 链动小铺 → redeem and activate in the client. The table below explains who to contact for common issues and how refund principles apply.
This English version is provided for convenience. In case of any discrepancy, the Chinese version shall prevail.
Last updated: 2026-07-25. This policy is a statement of principles; specific orders are governed by the store's rules and the outcome of mutual communication.
| Issue Type | Primary Channel |
|---|---|
| Payment failure, charged but no code issued, abnormal order status at 链动小铺 | 链动小铺 order / store customer service |
| Invalid redemption code, activation failure, plan not taking effect | SpectrAI support: feedback page or WeChat group, with your account email and order/code information (mask sensitive parts) |
| Feature usage, installation, or configuration issues | FAQ · Getting Started Guide · feedback page |
If you require an invoice, please submit your order information (store order number, payment date, invoice title, and tax identification number) via the feedback page or customer service. We will manually assist after verification; the turnaround time and format are subject to actual communication, and the website does not guarantee automated instant invoicing.
SpectrAI cannot guarantee after-sales service for disputes arising from purchases through unofficial stores, private resellers, or redemption codes of unknown origin. Please purchase only through the official 链动小铺 link provided on the upgrade page in the client.